FORTICUS TECH

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Privacy Policy

‌Effective Date: October 20, 2026‌

Welcome to www.forticustechmex.com, operated by ‌FORTICUS TECH, S.A. DE C.V.‌ (hereinafter referred to as “we”, “us”, or “our”). We are deeply committed to protecting the privacy and personal data of every user who visits our e-commerce platform and browses our curated collection of premium phone cases, Type-C accessories, and other daily tech essentials. This Privacy Policy is designed to clearly explain how we collect, use, store, process, and protect your personal information when you interact with our website, make purchases, and utilize all the services we provide. This document also outlines your statutory rights related to your personal data, in full compliance with Mexico’s Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) and all applicable data protection regulations that govern our operations across Mexico.

By accessing, browsing, or using our website www.forticustechmex.com, you confirm that you have read, understood, and agree to all the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform and submitting any of your personal information to us.

1. Information We Collect From You

We only collect personal information that is strictly necessary to deliver our e-commerce services smoothly, fulfill our contractual obligations to you, and comply with legal requirements under Mexican data protection laws. We adhere to the principle of data minimization at every step of our data processing activities. The categories of information we may collect include:

1.1 Information You Provide Directly to Us

  • ‌Account Registration Data‌: When you create a My Account profile on our website, we collect your full name, email address, contact phone number, and a securely hashed password for your account. This information is used to help you access your order history, track deliveries, and manage your personal preferences on our platform.
  • ‌Order and Transaction Data‌: When you place an order for our phone cases, Type-C testers, chargers, cables, adapters and other products, we collect your billing address, shipping delivery address, payment contact details, and transaction records related to your purchase. We never store your full credit card or payment card details on our internal servers: all payment processing is completed through certified, PCI-DSS compliant third-party payment gateways that meet global security standards.
  • ‌Communications Data‌: When you reach out to our customer support team via our Contact Us page, send emails to [email protected], or call us at +52 33 2226 6391 with inquiries, return requests, or feedback, we collect the content of your messages, your contact information, and any additional details you voluntarily share with us to resolve your issues efficiently.
  • ‌Voluntarily Submitted Information‌: When you participate in our surveys, sign up for our marketing newsletter, submit product reviews, or enter promotional contests we may host, we collect any additional information you choose to provide to us.

1.2 Automatically Collected Information

When you browse our website www.forticustechmex.com, we automatically collect certain technical information through cookies and similar tracking technologies, including:

  • Your device’s IP address, browser type and version, operating system, language preference, and device identifiers;
  • Your browsing activity on our platform, including pages you viewed, products you added to your cart, time spent on our site, click-through patterns, and search queries you entered;
  • Information about how you arrived at our website, such as the referring website link, marketing campaign source, and geographic location derived from your anonymized IP address.
    We only use this automatically collected information to optimize our website’s performance, diagnose server issues, personalize your browsing experience, and analyze user behavior to improve our product catalog and service offerings.

1.3 Sensitive Personal Data

Under Mexico’s updated LFPDPPP regulations, we explicitly define sensitive personal data as information such as health records, biometric data, religious beliefs, political affiliations, and other information that could lead to discrimination or high risk of harm if misused. We do not intentionally collect or process any sensitive personal data from our users on our e-commerce platform. In the rare event that we ever need to process any category of sensitive personal data for a specific service purpose, we will first obtain your explicit written, signed consent separate from this general agreement, and ensure all processing strictly adheres to the necessity and minimal scope requirements defined under Mexican law.

2. How We Use Your Personal Information

All of our data processing activities are rooted in legal bases recognized by LFPDPPP, including your explicit consent, the necessity to perform our contractual obligations to fulfill your orders, compliance with our legal responsibilities, and our legitimate business interests that do not override your fundamental privacy rights. We use your personal information exclusively for the following purposes:

  • ‌Order Fulfillment and Transaction Management‌: We use your contact, billing, and shipping address details to process your purchase, verify your transaction, arrange delivery of your ordered phone cases and Type-C accessories, send you order confirmation notifications, tracking updates, and process any returns or refunds in accordance with our Refund and Returns Policy.
  • ‌Platform Operation and User Experience Optimization‌: Your account data and automatically collected browsing information help us maintain the normal functionality of our website, troubleshoot technical errors, personalize your product recommendations to show you tech accessories that align with your past browsing preferences, and ensure the checkout process runs smoothly for every visitor.
  • ‌Customer Support and After-Sales Service‌: We use your contact information to respond to your inquiries, resolve product quality issues you may report, process your return requests to fulfill our commitment to covering full return costs for confirmed product defects, and provide you with timely assistance related to your purchases.
  • ‌Legal Compliance and Safety Protection‌: We process your personal data to comply with Mexican tax regulations, consumer protection laws, data security reporting requirements, and respond to lawful requests from competent regulatory authorities including Mexico’s National Institute of Transparency, Access to Information and Personal Data Protection (INAI). We also use your information to protect our platform, users, and business from fraudulent transactions, unauthorized access, cyberattacks, and other illegal activities.
  • ‌Non-Mandatory Marketing Communications‌: If you have explicitly opted in to receive our marketing emails, we will use your email address to send you updates about our new arrivals, promotional offers for our latest tech accessories, and exclusive discount information. You have the full right to unsubscribe from these marketing communications at any time, with no additional costs or negative impact on your access to our e-commerce services.

We will never use your personal information for any purpose that is incompatible with the purposes listed in this section, without providing you with advance clear notice and obtaining your separate explicit consent as required by law.

3. Sharing and Disclosure of Your Personal Information

We never sell, rent, or lease your personal information to any third parties for their independent marketing purposes under any circumstances. We may only share your personal data with carefully selected third parties under the strictly limited circumstances outlined below, and we will always ensure that all third-party recipients are bound by data protection obligations that meet the strict standards of Mexican LFPDPPP regulations:

  • ‌Authorized Service Providers‌: We share necessary information with our trusted operational partners who assist us in running our e-commerce business, including PCI-compliant payment processors, certified logistics and delivery companies that ship your ordered products to your address, cloud hosting service providers that maintain the security of our website servers, and IT maintenance vendors who help us optimize our platform functionality. All of these service providers are only permitted to process your personal information under our explicit instructions, and they are not allowed to use your data for any of their own independent purposes.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by a valid court order, government administrative mandate, or official request issued by a competent Mexican regulatory body such as INAI. We may also disclose your data when this disclosure is necessary to enforce our Terms of Service, protect our legal rights, property, or the personal safety of our team members, platform users, and the general public.
  • ‌Business Transaction Successors‌: In the event that we undergo a merger, acquisition, full or partial asset sale, or other corporate restructuring transaction, your personal information may be transferred to the successor business entity. We will provide advance notice to all our users before any such transfer of personal data takes place, and we will ensure the successor commits to upholding the same terms of this Privacy Policy to protect your data rights.
  • ‌Exceptions With Your Explicit Consent‌: We may share your personal data with any other third party only when you have provided your separate, clear, written consent to authorize such data sharing for a specific stated purpose.

4. Cross-Border Data Transfers

As an e-commerce enterprise formally registered and operating in Mexico, with our physical business address located at Calle Erin 1817, Colonia Chapultepec Country, Guadalajara, Jalisco, C.P. 44620, México, we prioritize storing and processing the majority of our users’ personal data on servers located within Mexican national territory.
In the event that we need to transfer your personal data to jurisdictions outside of Mexico for necessary operational reasons, we will strictly comply with all cross-border data rules defined in LFPDPPP. We will first ensure that the destination country or territory has been recognized by Mexican authorities as providing an adequate level of personal data protection. For scenarios where the destination region does not have an adequacy determination, we will implement legally valid data protection safeguards such as executing standard contractual clauses approved by INAI, or putting other legally compliant binding data protection agreements in place, to guarantee that your personal data receives the same level of strict protection as it is afforded under Mexican domestic law. We will never transfer your personal data outside of Mexico without first fulfilling all legal procedural requirements and ensuring the safety of your information.

5. Data Security Measures

We implement comprehensive, industry-leading technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, data leakage, tampering, destruction, or any other form of illegal or improper processing, in full compliance with Mexican data security obligations:

  • We adopt end-to-end AES-256 encryption for all personal data stored on our servers, and all data transmitted between your browser and our website is protected via TLS 1.3 encrypted connections to prevent interception during transmission.
  • We enforce strict role-based access control systems within our organization: only a very limited number of authorized employees who need to access your personal data to fulfill their job duties related to order processing and customer support are granted permission to access your information, and all access activities are logged and audited on a regular basis.
  • We conduct regular recurring data security risk assessments, full system vulnerability scans, and penetration testing of our website platform. We also provide mandatory periodic data protection compliance training to all our team members, to ensure every employee understands their legal obligations to protect user privacy.
  • We have established a formal data breach emergency response plan that meets the 72-hour reporting requirement defined under Mexico’s updated data protection regulations. If we ever detect a personal data security incident that poses a risk to your rights and interests, we will immediately notify INAI as required by law, and promptly inform all affected users with clear details of the incident, potential impacts, and the remedial measures we are taking to address the issue.

While we spare no effort to implement the strictest possible security safeguards, no data transmission or storage system can be guaranteed to be 100% invulnerable. If you identify any suspicious activity related to your account on our platform, please contact us immediately at [email protected] so we can take urgent remedial action.

6. Your Statutory Rights Over Your Personal Data

Under Mexico’s LFPDPPP regulations, you hold full, enforceable rights over all of your personal information that we process. These rights include:

  1. ‌Right of Access‌: You have the right to request a complete, free-of-charge copy of all personal information we hold about you, and obtain clear details about how we have processed your data.
  2. ‌Right of Rectification‌: If you find that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct, update, or complete that information immediately.
  3. ‌Right of Cancellation (Erasure)‌: You have the right to request that we delete all of your personal information from our systems, if the data is no longer necessary for the original purposes for which it was collected, if you withdraw your prior consent for data processing, or if our processing of your information violates applicable legal regulations.
  4. ‌Right of Objection‌: You have the right to object to the processing of your personal information at any time, for reasons related to your specific personal situation, including opting out of receiving any personalized advertising content from us.
  5. ‌Right to Withdraw Consent‌: You may withdraw any consent you previously provided to us for processing your personal data at any time, easily and without any associated costs. The withdrawal of your consent will not affect the lawfulness of any data processing activities we completed based on your consent before the date of withdrawal.

To exercise any of these rights, you may submit a formal request to us via email at [email protected], or send a written request to our physical business address at Calle Erin 1817, Colonia Chapultepec Country, Guadalajara, Jalisco, C.P. 44620, México. We will respond to your request within a maximum of 15 business days as required by LFPDPPP. If we need to extend the processing period for complex requests, we will notify you within the initial 15-day window and explain the reasons for the extension. If you are not satisfied with our response to your request, you maintain the right to file a formal complaint with INAI, the Mexican national data protection regulatory authority.

7. Use of Cookies and Similar Technologies

Our website www.forticustechmex.com uses cookies, small text files that are stored locally on your device when you visit our platform, to improve your browsing experience. The types of cookies we use include strictly necessary cookies that are required to keep your shopping cart active and support the core functionality of our checkout process, performance cookies that help us analyze how users interact with our website to optimize page loading speed, and functional cookies that remember your preferred settings such as language and location to deliver a more personalized experience.
You can adjust the settings on your web browser to refuse to accept all cookies, or to notify you when a cookie is being sent to your device. Please note that if you choose to disable all cookies, some core features of our e-commerce website, such as saving items to your cart or completing the checkout process normally, may not function as intended.

8. Protection of Minors

Our e-commerce platform is not intentionally designed for or directed to children under the age of 13. We do not knowingly collect any personal information from minors under 13 years old. If we ever discover that we have collected personal data from a child under 13 without verifiable parental consent, we will immediately take steps to delete that information completely from all our servers and systems. If you believe we may have collected personal information from a minor, please contact us right away at [email protected].

9. Updates to This Privacy Policy

We may periodically revise and update this Privacy Policy to reflect changes in our business operations, new legal regulatory requirements issued under Mexican data protection law, or improvements to our privacy protection practices. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and post a prominent notice on the homepage of www.forticustechmex.com to inform all users of the upcoming changes before they take effect. Your continued use of our website after the effective date of the revised Privacy Policy will be deemed as your acknowledgment and acceptance of the updated terms.

10. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or any aspect of how we process and protect your personal data, you may reach out to our dedicated data protection representative through the following channels:

  • Full Entity Name: FORTICUS TECH, S.A. DE C.V.
  • Website: www.forticustechmex.com
  • Email Address: [email protected]
  • Physical Address: Calle Erin 1817, Colonia Chapultepec Country, Guadalajara, Jalisco, C.P. 44620, México
  • Contact Phone Number: +52 33 2226 6391

We will respond to all your privacy related inquiries as soon as possible, no later than 10 business days after receiving your message.