FORTICUS TECH

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Shipping Policy

‌Effective Date: October 20, 2026‌

This Shipping Policy applies to all orders placed on www.forticustechmex.com, operated by ‌FORTICUS TECH, S.A. DE C.V.‌, whose official operational address is Calle Erin 1817, Colonia Chapultepec Country, Guadalajara, Jalisco, C.P. 44620, México. We specialize in delivering top-tier phone cases, premium Type-C accessories, and reliable daily tech essentials directly to your hands, and we have designed this transparent shipping framework to ensure every customer receives their ordered items on time, with full clarity on processing timelines, delivery costs, tracking access, and all related post-shipping arrangements. By completing the checkout process on our e-commerce platform, you confirm that you have read, understood, and accepted all terms outlined in this Shipping Policy.

1. Order Processing & Verification Timeline

Once you submit a successful payment for your order, our in-house logistics team will initiate processing immediately, with no unnecessary delays before your package leaves our Guadalajara warehouse:

  • All orders submitted and confirmed before 4:00 PM local Jalisco time on regular business days will be processed and scheduled for handover to our partnered courier on the very same working day. Any orders placed after 4:00 PM, or on weekends and official Mexican public holidays, will be processed on the next following official business day.
  • Before we dispatch your package, our quality control staff will run a final double-check on every item in your order to confirm it matches your selection from our product catalog, including verifying the correct model compatibility for your phone case, and confirming all Type-C accessories are free from pre-shipment manufacturing defects. This verification step is included for free for every order, to minimize the chance of you receiving incorrect or faulty items.
  • We will not process or ship any order until your payment has been fully confirmed and cleared by our certified PCI-compliant payment gateway. If there are any discrepancies with your payment information, our customer support team will contact you promptly via your provided contact email to resolve the issue, to avoid unexpected delays to your shipment.

2. Domestic Delivery Coverage & Shipping Fees

As a local Mexican tech e-commerce brand, we currently provide full shipping coverage to every valid delivery address across all 32 states and territories of Mexico, with no hidden remote-area surcharges applied:

  • ‌Standard Domestic Shipping‌: This is our default, no-fee shipping option for all orders with a total cart value over €35.00. For all orders below this minimum threshold, a low flat standard shipping fee of €3.50 will be applied at checkout. Standard delivery takes an estimated 3 to 7 business days after the package is dispatched from our Guadalajara warehouse, depending on the distance between our warehouse and your destination address.
  • ‌Expedited Domestic Shipping‌: You can opt for our fast-track expedited shipping service at checkout for a flat fee of €7.99, for all orders that require faster delivery. Packages sent via this service will be prioritized in our processing queue, and delivered to your designated address within 1 to 3 business days after dispatch. This expedited option is available at no extra cost for all VIP customers who have placed 5 or more previous successful orders on our platform, as a complimentary loyalty benefit.
    For orders destined for addresses within the Guadalajara metropolitan zone, we also offer a same-day local delivery option for all orders placed before 2:00 PM local time, with a small service fee of €2.99, so you can receive your new phone cases or Type-C accessories on the very same day you place your order.

3. Shipment Tracking & Delivery Notifications

We prioritize full transparency for every customer about the real-time status of their order at every stage of the shipping process:

  • As soon as your package is dispatched from our warehouse, we will immediately send a formal shipping confirmation email to the email address you registered with your order, which includes your unique order number, the full list of items packed in your parcel, and a direct clickable link to your official courier tracking page.
  • You can also access your shipment tracking information at any time by logging into your personal My Account section on www.forticustechmex.com, to monitor every status update from the moment the courier picks up your package all the way to the final delivery attempt.
  • Our system will automatically send you SMS and email notifications to remind you of upcoming delivery attempts, and alert you 24 hours before the courier is scheduled to arrive at your designated address, so you can make sure someone is available to sign for your parcel and avoid failed delivery attempts.

4. Delivery Protocols & Failed Delivery Handling

Our partnered courier will always require a valid signature from a person aged 18 or above at your delivery address to confirm receipt of your package, for security purposes, to prevent your order from being misplaced or stolen:

  • If no one is available to sign for your parcel during the first delivery attempt, the courier will leave a physical notification slip at your address, and make two additional free re-delivery attempts over the following 3 consecutive business days.
  • If all three delivery attempts are unsuccessful, the parcel will be sent back to our Guadalajara processing warehouse. When this happens, our customer support team will contact you immediately to arrange for a re-delivery to your address, or to adjust your designated delivery location. You will only be required to pay a secondary flat shipping fee equal to our standard shipping rate if the failed delivery was caused by you providing an incorrect, incomplete delivery address, or no one being available to receive the parcel with no prior notice to us. If the failed delivery was caused by an error on our part or the courier’s side, we will arrange re-delivery for you at zero extra cost.

5. Lost, Damaged or Missing Parcel Policy

In the very rare scenario that your parcel encounters issues during the shipping process, we have a well-established support process to resolve your concerns quickly:

  • If your tracking page shows no movement or updates for more than 10 consecutive business days after dispatch, our team will initiate an official lost parcel investigation with our courier partner immediately. Once the courier confirms the parcel is fully lost, we will offer you two optional resolutions: a full replacement of all your ordered items shipped to you at no extra cost, or a full refund of your order value processed back to your original payment method, in line with the limited exception stated in our Refund and Returns Policy.
  • If you find that the outer packaging of your delivered parcel has obvious severe damage, or there are missing items inside your package when you open it, please take clear photos of the packaging and the contents, then contact our customer support team within 48 hours of receiving the parcel. Our team will process your report quickly, and arrange for a free replacement of the damaged or missing items at no additional cost to you.
  • For any inquiries related to your shipment status, you can reach our support team via email at [email protected], or call our customer service line at +52 33 2226 6391 during regular business hours. Our team will respond to all your shipping-related questions and help resolve any issues you encounter as soon as possible.